Response Quality

Response quality depends on the agent configuration and the quality of the information available to it.

Improve source quality

• Use current, canonical documentation.
• Remove outdated or duplicate files.
• Prefer direct product docs over broad marketing pages.
• Add Q&A entries for answers that must be exact.
• Re-crawl websites after major documentation changes.

Improve instructions

Add concise instructions for tone, escalation, prohibited answers, and domain boundaries. If an instruction contains factual content that changes often, move it into a source.

Test with real scenarios

Use the playground with examples from actual conversations. Test short questions, vague questions, multi-step questions, and questions requiring actions.

Review feedback

Use conversation feedback and analytics to find recurring failure modes. Prioritize fixes that affect many users or high-value workflows.