Frequently Asked Questions

Common questions about Nexvio agents, widgets, sources, actions, and integrations.

Frequently Asked Questions

What is an agent?

An agent is a configured AI support worker inside a Nexvio team. It can answer from sources, follow instructions, run assigned actions, and use team connections such as the website widget or messaging integrations.

What is a team?

A team is the main container for a customer experience. It owns agents, connections, integrations, contacts, conversations, tickets, analytics, forms, helpdocs, actions, and workflows.

How do I install the widget?

Copy the embed code from the agent Widget tab and add it to your website.

<script src="https://app.nexvio.ai/api/agent.js" async></script>
<nexvio-widget id="pk_..."></nexvio-widget>

Can I identify logged-in users?

Yes. Use JWT or HMAC identity verification. Generate verification material on your server and pass it to the widget.

Which sources can an agent use?

Nexvio supports files, websites, text snippets, Q&A content, Notion, and Google Drive paths where configured.

Can agents create tickets or collect leads?

Built-in lead collection and native ticket forms are available when enabled on your deployment. Configured HTTP or MCP actions can connect to other workflows. See Actions for template availability.

Which integrations are available?

Team connector areas include WhatsApp, Facebook Messenger, Instagram, Slack, Google Chat, Microsoft Teams, Telegram, Discord, Freshdesk, Zendesk, Help Scout, Gmail, Google Calendar, Cal.com, Calendly, Google Drive, GoHighLevel, Less Annoying CRM, Stripe, Shopify, Zapier, n8n, and custom MCP servers. A Zoom connector is coming soon. See Integrations for details.

Frequently Asked Questions

Common questions about Nexvio agents, widgets, sources, actions, and integrations.

Frequently Asked Questions

What is an agent?

What is a team?

A team is the main container for a customer experience. It owns agents, connections, integrations, contacts, conversations, tickets, analytics, forms, helpdocs, actions, and workflows.

How do I install the widget?

Copy the embed code from the agent Widget tab and add it to your website.

<script src="https://app.nexvio.ai/api/agent.js" async></script>
<nexvio-widget id="pk_..."></nexvio-widget>

Can I identify logged-in users?

Yes. Use JWT or HMAC identity verification. Generate verification material on your server and pass it to the widget.

Which sources can an agent use?

Nexvio supports files, websites, text snippets, Q&A content, Notion, and Google Drive paths where configured.

Can agents create tickets or collect leads?

Built-in lead collection and native ticket forms are available when enabled on your deployment. Configured HTTP or MCP actions can connect to other workflows. See Actions for template availability.