Integrations
Connect Nexvio to customer support, messaging, commerce, scheduling, and automation tools.
Integrations
Integrations are team-scoped in Nexvio. They connect a team, its agents, and its support workflows to the tools your team already uses.
Available connectors
Connect these from Integrations in the dashboard:
Channels: WhatsApp, Facebook Messenger, Instagram, Slack, Google Chat, Microsoft Teams, Telegram, Discord
Support: Freshdesk, Zendesk, Help Scout, Gmail (Zoom coming soon)
Productivity: Google Calendar, Cal.com, Calendly, Google Drive, GoHighLevel, Less Annoying CRM
Commerce: Stripe, Shopify
Automation: Zapier, n8n
Developer: Custom MCP server — connect any MCP-compatible server as a team integration and call its tools from an agent action.
Integration assignment
Connection services support assigning team-level routable platforms to agents so inbound channel traffic can reach the right automation or support path.
Integration status
The table describes connection and workflow availability. Agent actions must also be configured and attached to an agent. A connection or catalog template alone does not make an action callable; see Actions for supported execution patterns and pending templates.
| Integration | Category | Status | Notes |
|---|---|---|---|
| Channels — Social | Supported | Connect a WhatsApp Business Account. | |
| Facebook Messenger | Channels — Social | Supported | Connect a Facebook Page. |
| Channels — Social | Supported | Connect an Instagram Professional Account. | |
| Slack | Channels — Team Collaboration | Supported | Installs into a Slack workspace. |
| Google Chat | Channels — Team Collaboration | Supported | Install Nexvio in Google Chat, send a direct message, and use its secure connection link to choose an agent. |
| Microsoft Teams | Channels — Team Collaboration | Supported | Installs into a Microsoft Teams workspace. |
| Telegram | Channels — Messaging | Supported | Requires a Telegram bot token. |
| Discord | Channels — Messaging | Bot integration | Installs the configured Nexvio bot in a Discord server; requires your deployment's bot service. |
| Freshdesk | Support — Support Desk | Supported | Imports and manages Freshdesk tickets from Nexvio. |
| Zendesk | Support — Support Desk | Supported | Syncs Zendesk tickets for your team. |
| Help Scout | Support — Support Desk | Supported | Syncs Help Scout conversations for your team. |
| Gmail | Support — Support Desk | Supported | Turns Gmail inboxes into a support (email) channel. A setup wizard confirms receiving and reply addresses, and a Sending health panel checks SPF, DKIM and DMARC; see Gmail sending health. Received files open from the ticket and replies and forwards accept attachments; see Gmail attachments. |
| Zoom | Support — Support Desk | Coming soon | The Zoom card appears in Integrations but shows a Coming Soon notice; a Zoom connection cannot be created yet. |
| Google Calendar | Productivity — Calendar | Supported | Configured agent actions support scheduling and availability checks. |
| Cal.com | Productivity — Calendar | Supported | Configured agent actions support scheduling through a Cal.com account. |
| Calendly | Productivity — Calendar | Supported | Configured agent actions check availability and generate single-use scheduling links. The visitor completes the booking using the link. |
| Google Drive | Productivity — Storage | Connection available | Connect Google Drive as a content source; this does not expose general Drive operations as agent tools. |
| GoHighLevel | Productivity — CRM & Marketing | Connection available | Connect your account; catalog templates alone do not expose CRM actions as agent tools. |
| Less Annoying CRM | Productivity — CRM & Marketing | Supported | Configured agent actions support contacts and calendar events. |
| Stripe | Commerce — Payments & Billing | Connection available | Connect your Stripe account; payment templates do not currently become callable agent tools. |
| Shopify | Commerce — E-commerce | Supported | Product sync and configured commerce actions, including product lookup, discounts, and cart preparation. |
| Zapier | Automation | Supported | Connects Nexvio to thousands of apps and automates workflows. |
| n8n | Automation | Supported | Agent messaging, contacts, tickets, and automation triggers. |
| Custom MCP Server | Developer | Supported | Connect any MCP server and use its tools as agent actions. |
| Salesforce | CRM | Not available | No connector today. |
| HubSpot | CRM & Marketing | Not available | No connector today. |
| Zoho Desk | Support Desk | Not available | No connector today. |
| Sunshine Conversations | Support Desk | Not available | No connector today. |
Website builders
The web widget can be added to sites that allow a custom script and the widget embed marker, including the platforms below when your site's plan and settings permit it. Follow the JavaScript embed steps and check your platform's custom-code requirements, or use the step-by-step platform install guides.