Help Desk

Nexvio includes support operations for handling conversations that need a human.

Tickets

Tickets are available in the dashboard management area. Agents can create native tickets when built-in ticket tools are enabled on your deployment, or call a help desk through a configured HTTP action. Team members can review and respond to support work.

Conversations

Conversations can be listed, inspected, assigned, and replied to. Assignment history is stored by the conversations package.

Handoff

Use ticket creation, conversation assignment, and agent escalation instructions to move a customer from automation to a human support flow.