---
title: "Nexvio - AI-Powered Customer Support"
description: "Transform your customer support with Nexvio's AI-powered dashboard"
canonical: https://app.nexvio.ai/
---

# Nexvio - AI-Powered Customer Support

Nexvio is the operator dashboard for an AI-powered customer support platform — where a team configures its AI agents, connects support channels, and manages the tickets, contacts, and conversations those agents and teammates handle together.

## What's inside

The dashboard is the control surface for the rest of the Nexvio platform: AI agents, an embeddable widget, helpdesk integrations, and workflow automation, all working off the same team, contacts, and conversation data.

- **AI agents** — Configurable system prompts, models, greetings, and skills, with responses grounded in a team's own knowledge sources.
- **Tickets and conversations** — Support tickets and chat conversations from every connected channel land in one team workspace, with status, assignment, and reply history tracked in one place.
- **Contacts** — Contact records with custom fields, tags, and attribution data, searchable across the team.
- **Guardrails** — Policy rules that can be linked to individual agents to constrain what they're allowed to do.
- **Forms and data sources** — Configurable forms with submission tracking, and knowledge-base data sources (websites, text, and documents) an agent can be trained on and queried against.
- **Workflows** — Automation across the platform's connected systems.

## How it works

1. **Create an agent** — Configure an AI agent's system prompt, model, and skills from the dashboard.
2. **Give it knowledge** — Add data sources (a website, text, or documents) an agent can search against when answering.
3. **Connect channels** — Embed the widget (served from chatwidget.app) or connect a helpdesk/messaging integration so conversations reach the agent and the team's shared workspace.
4. **Operate from one place** — Track tickets, conversations, and contacts, and manage agent guardrails and workflows, all from the dashboard.

## Built for programmatic access too

Nexvio's platform is reachable by AI agents and automation, not only by people using the dashboard: an OAuth 2.1 flow with dynamic client registration, MCP servers (Streamable HTTP, SSE, and an API-key-authenticated external-agent transport) exposing tools across agents, tickets, contacts, help articles, analytics, and forms, and a REST API. See [/api.md](/api.md) for the developer entry point and [/auth.md](/auth.md) for how to authenticate.

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